{"id":32992,"date":"2025-02-21T11:31:41","date_gmt":"2025-02-21T11:31:41","guid":{"rendered":"https:\/\/span-arts.org.uk\/complaints-policy\/"},"modified":"2025-02-25T11:37:41","modified_gmt":"2025-02-25T11:37:41","slug":"complaints-policy","status":"publish","type":"page","link":"https:\/\/span-arts.org.uk\/cy\/complaints-policy\/","title":{"rendered":"Polisi a Gweithdrefn Cwynion"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"32992\" class=\"elementor elementor-32992 elementor-32986\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9cc09f e-flex e-con-boxed e-con e-parent\" data-id=\"d9cc09f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46d9393 elementor-widget elementor-widget-text-editor\" data-id=\"46d9393\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 05-08-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h1>\u00a0<\/h1><h1><strong><u>DATGANIAD POLISI CWYNION AR GYFER EIN GWEFAN<\/u><\/strong><\/h1><p>Mae SPAN yn ystyried cwynion fel cyfle i ddysgu a gwella ar gyfer y dyfodol yn ogystal \u00e2 chyfle i unioni pethau i&#8217;r achwynydd.<\/p><p>Ein polisi yw:<\/p><p>Darparu gweithdrefn gwynion deg a chyfiawn sy&#8217;n glir ac yn hawdd ei defnyddio i unrhyw un sy&#8217;n dymuno gwneud cwyn.<\/p><p>Rhoi cyhoeddusrwydd i fodolaeth ein gweithdrefn gwyno fel bod pawb yn gwybod sut i wneud cwyn.<\/p><p>Sicrhau bod pawb o fewn SPAN yn gwybod beth i&#8217;w wneud os derbynnir cwyn.<\/p><p>Sicrhau bod pob cwyn yn cael ei hymchwilio&#8217;n deg ac mewn modd amserol.<\/p><p>Sicrhau bod cwynion, pryd bynnag y bo modd, yn cael eu datrys a bod perthnasoedd yn cael eu hadfer.<\/p><p>Casglu gwybodaeth sy&#8217;n ein helpu i wella&#8217;r hyn rydym yn ei wneud.<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p><strong><a href=\"https:\/\/span-arts.org.uk\/wp-content\/uploads\/2025\/02\/O004-Complaints-Procedure-Cymraeg-Jan-2025.pdf\">Dolen i\u2019r polisi a gweithdrefnau llawn<\/a><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00a0 DATGANIAD POLISI CWYNION AR GYFER EIN GWEFAN Mae SPAN yn ystyried cwynion fel cyfle i ddysgu a gwella ar gyfer y dyfodol yn ogystal \u00e2 chyfle i unioni pethau i&#8217;r achwynydd. Ein polisi yw: Darparu gweithdrefn gwynion deg a chyfiawn sy&#8217;n glir ac yn hawdd ei defnyddio i unrhyw un sy&#8217;n dymuno gwneud cwyn. Rhoi cyhoeddusrwydd i fodolaeth ein gweithdrefn gwyno fel bod pawb yn gwybod sut i wneud cwyn. Sicrhau bod pawb o fewn SPAN yn gwybod beth i&#8217;w wneud os derbynnir cwyn. Sicrhau bod pob cwyn yn cael ei hymchwilio&#8217;n deg ac mewn modd amserol. Sicrhau bod cwynion, pryd bynnag y bo modd, yn cael eu datrys a bod perthnasoedd yn cael eu hadfer. Casglu gwybodaeth sy&#8217;n ein helpu i wella&#8217;r hyn rydym yn ei wneud. \u00a0 \u00a0 Dolen i\u2019r polisi a gweithdrefnau llawn<\/p>\n","protected":false},"author":36,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-32992","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/span-arts.org.uk\/cy\/wp-json\/wp\/v2\/pages\/32992","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/span-arts.org.uk\/cy\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/span-arts.org.uk\/cy\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/span-arts.org.uk\/cy\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/span-arts.org.uk\/cy\/wp-json\/wp\/v2\/comments?post=32992"}],"version-history":[{"count":6,"href":"https:\/\/span-arts.org.uk\/cy\/wp-json\/wp\/v2\/pages\/32992\/revisions"}],"predecessor-version":[{"id":33016,"href":"https:\/\/span-arts.org.uk\/cy\/wp-json\/wp\/v2\/pages\/32992\/revisions\/33016"}],"wp:attachment":[{"href":"https:\/\/span-arts.org.uk\/cy\/wp-json\/wp\/v2\/media?parent=32992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}