COMPLAINT POLICY STATEMENT
SPAN views complaints as an opportunity to learn and improve for the future as well as a chance to put things right for the complainant.
Our policy is:
To provide a fair and equitable complaints procedure that is clear and easy to use for anyone wishing to make a complaint
To publicise the existence of our complaints procedure so that everyone knows how to contact us to make a complaint
To make sure everyone within SPAN knows what to do if a complaint is received
To make sure all complaints are investigated fairly and in a timely way
To make sure that complaints are, whenever possible, resolved and that relationships are restored
To gather information which helps us improve what we do
